Refund policy

SHIPPING

Order Minimums

Stocking dealer: First order: $3000. No minimum for reorders.

Non-Stocking dealer: First order: $300. No minimum for reorders.

Kindly note:

Yearly accounts will be reviewed and orders totaling less than stocking dealer minimums will be considered non-stocking dealer account. Any account with no activity in 12 months will be considered closed and will require the above-mentioned minimums opening orders to reinstate your account.

Shipping

The orders are shipped within 48 hours from the time of receipt of the order unless the item is out of stock. All orders are shipped via Fedex/UPS Ground unless otherwise stated on the PO. All shipments are ex-Secaucus, New Jersey. Shipping is calculated by Fedex/UPS on the basis of the weight of the merchandise and volume of the shipment. Freight, Insurance and Handling charge are added to the invoice and are the responsibility of the customer. All refused shipments will be charged the appropriate freight fees and 20% restocking fee.

Merchandise Shortage

Any shortage claims found in the shipment must be reported within 5 days of the receipt of the order. Luxor Home Goods  will not accept any claims after the 5-day period.

Drop Ship 

Drop ship orders are charged at an additional $10 per item.

Backorders

All out of stock items are automatically back ordered and shall be shipped upon receipt, unless otherwise instructed on the order. All cancellations requests need to be faxed or emailed to us. There will be a 20% restocking fee for cancellation made after the order has been shipped. Customer bears the freight charges.

Return Policy

Luxor Home Goods will accept returns only for flawed or defective merchandise within 14 days of the receipt of the order. Should you need to return any product please contact Luxor Home Goods at Sales@luxorhomegoods.com or call 732-489-2100 for an RA Number. Copy of the packing list sent with the shipment is needed for reference. Any merchandise returned without an authorization will be refused at our receiving department. 20% restocking fee will be applied to all authorized returns beyond 10 days of the ship date. If for any reason the shipment cartons are damaged, please document immediately with the carrier’s representative delivering the shipment and note on their signature pad the damage cartons. Also, please take a picture of the carton and email to us.

The return merchandise needs to be packed in its original packaging for return to be processed.  Any changes made to the actual merchandise will not be taken back.

Please refer to Customer Name and Invoice number on all correspondence and return the package to:

Luxor Home Goods:  380 Mill Rd, Edison, NJ 08817

Custom Orders are not refundable. In the event of a defect or any flaw, the drapes will be repaired or replaced. The drapes need to be returned to Luxor Home Goods for replacement.